Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide when you:

• Create an account or register on our website
• Place an order for products
• Subscribe to our newsletter
• Contact us for support or inquiries
• Participate in surveys or promotions

This information may include:

• Name and contact information (email, phone, address)
• Organization and job title
• Billing and shipping addresses
• Payment information (processed securely through our payment providers)
• Account credentials

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring website or link
• Geographic location (country/region level)

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Order Processing: To process and fulfill your orders, including shipping and delivery
• Account Management: To create and manage your account, provide customer support
• Communication: To send order confirmations, shipping updates, and respond to inquiries
• Marketing: To send promotional materials and newsletters (with your consent)
• Improvement: To analyze usage patterns and improve our website and services
• Security: To detect and prevent fraud and unauthorized access
• Legal Compliance: To comply with legal obligations and enforce our terms

3. Information Sharing

We do not sell your personal information. We may share your information with:

3.1 Service Providers

Third-party vendors who assist us in operating our business, including:

• Payment processors (Stripe, PayPal)
• Shipping carriers (FedEx, UPS, USPS)
• Email service providers
• Analytics services
• Cloud hosting providers

3.2 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website.

4.1 Types of Cookies

• Essential Cookies: Required for website functionality (login, shopping cart)
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

4.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

4.3 Do Not Track

We currently do not respond to "Do Not Track" browser signals. We may update this policy if industry standards emerge.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure password hashing
• Regular security audits
• Access controls and authentication
• Secure data storage with reputable cloud providers

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

You can request access to the personal information we hold about you and receive it in a portable format.

6.2 Correction

You can update or correct your personal information through your account settings or by contacting us.

6.3 Deletion

You can request deletion of your personal information, subject to certain legal exceptions (e.g., order records for tax purposes).

6.4 Marketing Opt-Out

You can unsubscribe from marketing emails at any time using the link provided in each email or through your account settings.

6.5 California Residents

California residents have additional rights under the CCPA, including the right to know what personal information is collected and the right to opt out of the sale of personal information (note: we do not sell personal information).

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill orders
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records for tax and accounting purposes

When information is no longer needed, we securely delete or anonymize it.

8. International Data Transfers

AvoBio is based in the United States. If you access our website from outside the US, your information may be transferred to and processed in the United States.

By using our services, you consent to the transfer of your information to the United States, which may have different data protection laws than your country of residence.

9. Children's Privacy

Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If we learn that we have collected information from a child under 13, we will take steps to delete that information promptly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

For significant changes, we may provide additional notice, such as an email notification or a prominent notice on our website.